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BATHROOM,  KITCHEN ,OR BASEMENT REMODELING?  DO YOU  HAVE A LEAKING SHOWER THAT'S MAKING YOUR LIFE MISERABLE?   OR,,,,,DO  YOU  JUST NEED A RELIABLE, DEPENDABLE, HONEST HOME CONTRACTOR???   WELL,,,,YOU'VE  COME TO THE  RIGHT  PLACE  !!!!  WE  OFFER ONE  STOP   SHOPPING FOR YOUR REMODELING & FLOOR COVERING NEEDS IN  THE  METRO RHODE ISLAND AREA,,,,,AND  WE'VE BEEN  DOING IT ,  COMPLAINT  FREE,  SINCE   1970,,,,,,,

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To: marycyo*********@*********
Subject: THANK YOU,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Mary,
       I just wanted to take this opportunity to say     "thank you "   for the work that you entrusted to me.

       I know that it is a difficult decision to decide  WHO  you will allow into your home to do repairs and remodeling.

       You are undoubtedly the most gracious, congenial, kindest, understanding, and trusting  customer that I have ever had the pleasure to work for.

       I tried my very best to give you top value for your hard earned money.  I know that it is sometimes puzzling to look at a bathroom that is finished, and try to envision all the man hours and supplies, and work and problem solving that went into it.  I hope that you were able to view the photos on the  CD that I  left you.  Please keep this CD on hand, in case we ever need to refer to it in the future:       " a picture is worth a thousand words........"

         I   WILL    return to  install you whole  house water filter  when  arrives.

       Until then, if you  have    ANY    questions, problems, or concerns,,,,,,,please do not hesitate to call,,,,,,,,,,,,,,,,,,,,,,,,,


       And again,,,,thank you very very much,,,,,,,,,,,

       "Hi"    and    " Woof woof" to  Chard !!!!      

From: MaryC ********
Date: 5/13/2009 4:12:44 PM
To: HAL PHILLIPS
Subject: RE: THANK YOU,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Hi Hal,

Thanks for the CD. I did just take the time to look at the pictures and have a far better understanding of things you told me.  As you say, a picture says it all.  I would think they would be a helpful preview for anyone wanting to understand the process.  So go ahead and use them.  At first, I thought, "Hey, the old didn't look so bad," till I saw the condition of the floor beneath.  Wow!

I sensed your professionalism from the start and your wealth of experience surely helped resolve some tricky unforeseeables.  Your genial manner and old-fashioned work ethic are, indeed, refreshing and admirable.  Bill is clearly experienced in his own right but I'm sure he is learning some new tricks from the (ahem) older master.  And if Chard likes you, you are in like Flynn.

No hurry on the water filter, whenever.  I am very slowly getting things to some semblance of order.  I suspect I will be calling upon you again for another project once I get past this one. 

You're clearly a high energy fellow and your work is pure craftsmanship, no shortcuts or "good enoughs" that I have experienced before. It is also clear you take great pride in a job well done. You did as you said deliver high quality for a fair price and for that I am most grateful.

It does not appear you will be slowing down in the foreseeable future but do take the time to get a few rounds of golf and to hit the open road. 

Thanks for a very professional job.

Sincerely,
Mary
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